At USA Medicines, we are committed to ensuring your satisfaction with every purchase of our medicines. If you have any concerns about your order, please review our refund and return policy outlined below:
- Refund Policy
Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately within [number of days, e.g., 7 days] of receiving the order. We will arrange for a replacement or issue a full refund, including any applicable shipping charges.
Incorrect Order: If you receive the wrong product, please notify us within [number of days] of delivery. We will promptly replace the incorrect item or issue a refund upon return of the product in its original condition.
Unsatisfactory Results: If you are unsatisfied with the results of our medicines, please reach out to our customer service team. While we cannot guarantee specific outcomes, we value your feedback and will work to address your concerns.
- Return Policy
Returns Due to Personal Reasons: We accept returns of unopened and unused products within [number of days, e.g., 30 days] of delivery. To initiate a return, please contact our customer service team for instructions. Please note that return shipping costs are the responsibility of the customer.
Return Process: To return a product, ensure it is securely packaged and includes your order number and reason for return. Once we receive and inspect the returned item, we will process your refund or replacement accordingly.
- Exclusions
Prescription Medications: Due to legal restrictions, we are unable to accept returns or offer refunds on prescription medications once they have been dispensed or shipped.
Opened or Used Products: For safety reasons, we cannot accept returns of opened or used products unless they are damaged, defective, or incorrect.
Contact Us
If you have any questions or require assistance with a refund or return, please contact our customer service team at info@usa-medicines.com or +1 (734) 389 7408. We are here to help resolve any issues and ensure your experience with USA Medicines meets your expectations.